ESSENTIAL FUNCTIONS

• Answering Phones
• Data Entry
• Manages day to day member relationships through comprehensive knowledge of client’s benefit plan and Medtipster product offerings.
• Daily interaction with members, clients, consultants and producers providing preventative analysis and issue resolution associated with Medtipster services.
• Responsible for timely and accurate management and execution of all client benefit requests, including eligibility changes, new groups, terminations and escalated issues.

QUALIFICATIONS

• Bachelor’s degree preferred but not required.
• PC skills including proficiency in Microsoft Outlook, Word, and Excel as well as internet experience.
• Excellent written and verbal communication and presentation skills specifically regarding email and phone.
• Exceptional data entry skills with a strong attention to detail.
• Strong analytical and problem-solving skills.
• Strong focus on book of business client satisfaction and client retention results. Demonstrated ability managing projects, utilizing proven project management processes.
• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.

Two professional references required!