The OE position is full time, responsible for ensuring Medtipster clients and patients receive superior service. Key member of the core client account team is responsible for overall satisfaction and retention of assigned book of business. Manages the day-to-day member relationship. Responsible for utilizing technology, tools, processes and resources to anticipate and exceed clients’ needs and expectations. Collaborates with other Operations Executives and sales team on client activity, expectations, and service needs.
ESSENTIAL FUNCTIONS- Answering Phones
- Data Entry
- Manages day to day member relationships through comprehensive knowledge of client’s benefit plan and Medtipster product offerings.
- Daily interaction with members, clients, consultants and producers providing preventative analysis and issue resolution associated with Medtipster services.
- Responsible for timely and accurate management and execution of all client benefit requests, including eligibility changes, new groups, terminations and escalated issues.
QUALIFICATIONS
- Bachelor’s degree preferred but not required.
- PC skills including proficiency in Microsoft Outlook, Word, and Excel as well as internet experience.
- Excellent written and verbal communication and presentation skills specifically regarding email and phone.
- Exceptional data entry skills with a strong attention to detail.
- Strong analytical and problem-solving skills.
- Strong focus on book of business client satisfaction and client retention results. Demonstrated ability managing projects, utilizing proven project management processes.
- Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.
Two professional references required!
Core Values:
Integrity
Innovation
Professionalism
Productivity
Having Fun
OSHA/ADA:
To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Pay: $37,000.00 - $50,000.00 per year
COVID-19 considerations:
Company office complies with all state and federal CoVid-19 regulations and MIOSHA guidelines. PPE equipment provided.